Order of appeals to state bodies is specified

According to the Federal Law №355-FZ «On Amendments to the Federal Law «On the Procedure for Considering Appeals of the Citizens of the Russian Federation» from 27.11.2017, which entered into force on December 8, 2017, replies to appeals to state bodies should be provided only in accordance with that form, in which they were sent. That is, the answers to written requests should be provided in the form of a written document, and to electronic appeals - in the form of an electronic message. To attend electronic appeals with any documents in the form of enclosures is possible only in electronic form.

The law also establishes that the appeals, affecting interests of an unspecified group of persons, can be posted on official websites of state bodies.

About placement of answers to written requests on official websites, citizens who have applied must be notified within 7 days by the e-mail address of this website.

Written appeals are not subject to consideration, on the text of which it is impossible to specify the meaning of proposals, statements or complaints. Answers to these appeals are not provided. The citizens who sent such appeals must be notified about it within 7 days from the date of their registration.

For reference:
According to the Federal State Statistics Service, 971 524 915 citizens' applications were placed in the Unified Interdepartmental Statistical Information System (EMISS) in 2013 for receiving state services, of which 308 077 223 applications were sent in electronic form or 31,7% of total number of such requests.